Welcome to W.Spencer Interiors.
Your privacy is important to us, and we are committed to protecting your personal information with the same level of care and professionalism that defines our work.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, submit an enquiry, or interact with us online.
1. About Us
W.Spencer Interiors is a UK-based interior design and interiors business operating through:
www.wspencerinteriors.co.uk
For any privacy-related enquiries, you may contact us at:
Telephone: 01872 260052
Mobile: 07393 357446
2. Information We Collect
We may collect and process the following personal information:
• Name
• Email address
• Telephone number
• Billing and delivery address
• Project details or enquiry information
• Purchase and transaction details
• Communications you send to us
Automatically collected information may include:
• IP address
• Device and browser type
• Website usage behaviour
• Pages viewed and time spent on site
• Cookie and analytics data
3. How We Use Your Information
We use your information to:
• Respond to enquiries and design consultations
• Process orders and payments
• Arrange deliveries and services
• Provide customer support
• Improve our website and customer experience
• Personalise content and marketing
• Send updates or promotional communications where consent has been provided
• Comply with legal and regulatory obligations
4. E-Commerce & Payments
When you purchase products through our website, payment information is processed securely through trusted third-party payment providers. We do not store full payment card details on our systems.
5. Squarespace Hosting
Our website is hosted by Squarespace.
Squarespace provides the online platform that enables us to present our services and sell products online.
Squarespace Privacy Policy:
https://www.squarespace.com/privacy
6. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve functionality, analyse visitor behaviour, and enhance your browsing experience.
Cookies may be used for:
• Website functionality
• Shopping cart performance
• Analytics and performance monitoring
• Remembering preferences
• Marketing and advertising purposes
You can manage or disable cookies through your browser settings at any time.
7. Analytics & Marketing
We may use analytics and marketing tools, including:
• Google Analytics
• Squarespace Analytics
• Social media integrations
8. Sharing Your Information
We never sell your personal information.
We may share data with trusted third parties where necessary to operate our business, including:
• Website hosting providers
• Payment processors
• Delivery and logistics providers
• IT and marketing service providers
• Professional advisers where legally required
9. Data Retention
We retain personal information only for as long as reasonably necessary for:
• Customer service
• Legal and accounting obligations
• Business operations
• Warranty or aftercare support
10. Data Security
We take appropriate technical and organisational measures to safeguard your information against unauthorised access, disclosure, alteration, or destruction.
11. Your Rights
Under UK data protection law, you have the right to:
• Request access to your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent for marketing communications
• Request transfer of your data where applicable
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
https://ico.org.uk
12. Third-Party Websites
Our website may contain links to external websites, social platforms, or supplier websites. We are not responsible for the privacy policies or content of third-party websites.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or website functionality.
The latest version will always be published on this page.
